1. How do I setup and manage my website?
Your site comes with a completely web-based manager area. All the tools to setup and manage your web store are included in this manager area. You simply need to login from any internet connection to setup your site, add products, manage orders, and market your store.

2. Do I need to know HTML in order to use the site?
No, we’ve taken all of the tech expertise out of website creation. While the site does accept HTML coding, you can fully customize your site without knowing any HTML whatsoever. Each feature is customizable at the click of a few buttons or by using the WYSISYG (What You See Is What You Get) Editor. The WYSIWYG Editor is as simple as using any word processing software.

3. Do I need any special software to create and manage my site?
No. Your web store is completely web-based. No software required. You simply need a reliable internet connection (we recommend a high-speed connection) and the browser of your choice with javascript enabled (we recommend IE 6.0+).

4. What areas can I customize on my site?
Almost every aspect of the site is customizable! While your new site does come with an attractive default design, you have full control of your site if you choose to change it. You may change everything from the logo to the width of the site to the content of the homepage. You have the option to change the site colors and font types properties. Tons of features (such as related products, review system, gift registry, and so much more) can be turned on or off at the touch of a button. If you have any particular questions about the customization tools, feel free to contact one of our help specialists!

5. Do I have to order the ProDesign for my site to look professional?
No, not only does the site come standard with a professional, attractive design, you can easily create your own stunning design using our style editor. ProDesign is an optional service.

6. How long will it take Net Now Solutions to set up my site after purchase?
We make every effort to have your site up and running for you within 5-7 business days of purchase. In many cases, you will have your site within just a few hours!

7. How many products can I put in my store?
Depending on which service plan you choose, you can have up to 50, 250, or unlimited products!

8. How much storage space is provided?
This varies depending on your service plan. The hard disk space ranges from 5 GB to 30 GB. Please visit our pricing page for further information.

9. What is the return policy?
We want to be sure you are completely satisfied with your purchase. At any time during the first 30 days, you may cancel your plan with us for any reason. No hassle. No questions asked. The set-up fee, however, is non-refundable.

10. How will people find my site?
Your site is built with smart SEO (Search Engine Optimization) principles such as meta tags, site maps, keyword density, and much more to help boost your search engine rankings. Like any business, web stores also require marketing. There are many features included in the administration area of your site that will assist you in driving traffic to your site. You can easily create a site map and have it automatically submitted to Google. The site also has the ability to automatically submit all of your products to other online shopping sites such as Yahoo! Shopping or Froogle(Google Base). These sites will list your items and when customers click to purchase the item, they are automatically forwarded to your store for the purchase! Other tools such as integrated affiliate program, eNewletters, and creating additional content pages will help you market your web store.

11. Does Net Now Solutions charge a percentage of the site?
No, Net Now Solutions will not charge anything per transaction! You may have to pay a small fee for credit card processing. This fee is not charged by Net Now Solutions, but by the payment processor.

12. Can I offer specials on my site?
Yes, there are multiple sale types you can offer. You can offer a Percentage Off, Dollars Off, Buy 1 Get 1 Free, Discount Coupons, and more!

13. How do I know when I receive an order?
Not only can you login to the administration area of the site, you will also automatically receive an email every time an order is placed!

14. Are there any invoice capabilities with the site?
Yes, simply login to the administration area and you have the ability to view the order, print an invoice, or print a packaging slip.

15. Does Net Now Solutions report my sales to the IRS?
No. Net Now Solutions does not report your sales to the IRS. It is your responsibility to report all of your sales.

16. How do I know my site is secure?
Rest assured, each site comes with its own personal 256 bit SSL Certificate. This certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using Secure Sockets Layer (SSL) technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key. You will see a lock icon in your bottom browser bar on secure pages (i.e. pages such as my account login, shopping cart, checkout, etc).

17. Is the site backed up?
Yes. Your site will be backed up once every 24 hours.

18. I accidently deleted something, can it be restored?
Yes. In the case that you accidently delete something, we have the ability to restore data that is up to 30 days old. There is a fee to make client-requested restorations.

19. Can I get a hard copy of my site?
Unfortunately, due to the terms and conditions of your service agreement we cannot release any files from the website.

20. I already have a domain name, can I use that?
Yes. As long as you are the owner of the domain we are happy to use that domain! We will have to obtain some additional information about that domain after the purchase of your site.

21. How do I access my email?
You have multiple options to access your email. You can login to our online email program at mail.yourdomain.com or you can set up your email account for use on your home computer or PDA. To view further home email setup instructions click here.

22. Do you offer any logo design?
Yes. Visit our partner site for professional, affordable logos ready for immediate purchase.

23. Are there any marketing tools included with the site?
Yes. In your administration area there are many options to assist you with marketing. You have the ability to create Email Newsletters, Shopping Feeds to other sites, create banners, or even start your own affiliate program!

24. Does the site accept currency besides US Dollars?
Yes. You can accept any currencies you choose. In the manager area, set as many currencies as you wish. If you use multiple currencies, customers can choose which currency to shop with.

25. Do you offer an affiliate program?
Yes. We offer one of the best affiliate programs on the internet! It gives you the ability to quickly start earning cash while we do all of the hard work. Please visit our resell section for further information.

26. What support is offered with the site?
Your site comes with unlimited support via phone or email. Your site also comes with a built-in user’s manual for easy reference on every page of the management area.

27. Are there any restrictions on the content or usage of my website?
Yes, we do maintain content and usage restriction policies, which you can ready more about here.