Due to the custom nature of the service we provide, refunds cannot be granted once your website order enters production. To be sure of the service you are receiving, please use our FREE 14-day trial to test our service before buying.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:

• Non-delivery of the product: Due to some programming issues, the design you choose is not compatible with the functionality we promise;
• Product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned.

Requests for a refund are accepted within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Contact us via one of the following methods:

724-938-2330 Phone
724-930-7276 Fax
sales@netnowsolutions.com

Due to the custom nature of the service we provide, fulfillment time varies from job to job. Please contact us for an estimate on delivery time on your job. Custom web design job product times vary widely in accordance to complexity of the job. Your contract will detail the time frame for your job to be completed. Time elapsed during periods in which Net Now Solutions awaits materials from the client is not considered as part of the fulfillment timetable.

Semi-custom jobs typically are fulfilled within 10 business days from the date in which we receive your complete order, including payment and all materials.